Three mistakes that carriers who don’t succeed with AI are making— searching for a single solution, trying to fit AI into workflows designed for a different era, and building governance models around individual AI agents instead of outcomes produced by cumulative actions of many agents and humans—and proposes a new playbook built for an AI future.

The rapid integration of AI into critical processes demands a shift from viewing governance as an IT issue to recognizing it as a strategic leadership challenge. Establishing clear ownership, risk management and data integrity are essential to harness AI's benefits while managing its risks.

Former Thirdera executives launch Naitiv, a ServiceNow consultancy focused on helping insurers operationalize AI and modernize workflows.

Naitiv was co-founded by three members of major ServiceNow partner Thirdera, which was acquired by Cognizant, along with an insurance industry expert as a way to bring agile AI capabilities initially to the insurance industry but eventually to a wide swath of the ServiceNow market.