Practice Area

Insurance

From underwriting to FNOL to customer and producer management, Naitiv brings deep carrier expertise to every link in the insurance value chain. The result: a platform built on repeatable insurance IP, not generic configuration.

Start a conversation

AI delivers maximum value in insurance when grounded in domain expertise across underwriting, servicing, claims, and resilience. We turn risk appetite, policy servicing, and claims intake into AI-powered workflows — governed, auditable, and built to survive regulatory scrutiny.

One AI platform across claims, servicing, and resilience

Underwriting, accelerated

Risk data and decisions on one platform, so new business, renewals, and bordereaux work move faster for underwriters and producers alike.

Claims, centralized

Claims work and data on one platform, so the journey is connected and transparent for adjusters and policyholders alike.

Servicing, personalized

Automated policy servicing and simplified mid-term activity, driven by real-time data and persona-based workspaces.

Operational resilience

Anticipate, prevent, respond, and adapt to disruption — so products ship, customers are served, and the workforce is protected.

The ServiceNow products we implement and run

Financial Services Operations for Insurance

Connect claims, policy servicing, and underwriting processes to improve policyholder retention and reduce cost.

Field Service Management

Reduce field service cost and improve adjuster efficiency on the go, with AI supporting productivity in the field.

IT Service Management

Resolve issues quickly, elevate productivity, and speed the pace of innovation across the carrier estate.

IT Operations Management

Proactive digital operations that predict issues and automate resolution before policyholder service is affected.

App Engine

AI-assisted development for carrier-specific workflows that no out-of-the-box module covers, with less complexity and risk.

Service Bridge for Financial Services Operations

Connect ServiceNow instances across brokers, TPAs, and providers to strengthen the service ecosystem.

Carrier-grounded models and governed workflows — the difference between generic AI and insurance AI.

How we power your platform

Underwriting Workflow Intelligence

Risk appetite and decision support from submission intake to policy issuance.

Customer and Producer Experience Modernization

Self-service onboarding and servicing for policyholders and producers, plus licensing portals, reducing weeks to days.

FNOL and Claims Operations

AI-powered intake, routing, adjuster assignment, and CAT surge response built into the platform.

Regulatory Compliance and Audit Workflows

Automated reporting and documentation for multi-jurisdictional carriers.