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Insight

Industry Insights   

July 2026

The Go-Live Trap

Why Most Transformations Stall After Launch and How to Build a Platform That Compounds Value
July 2026

Underwriting in the Age of Agentic AI

Agentic AI has finally cracked the complexity of commercial insurance underwriting. Carriers must embrace this technology now to automate workflows and amplify human expertise.
July 2026

From Aspiration to Identity: The Insurance CIO’s Three-Year AI Playbook

How small and mid-market carriers and brokers get from behind to market-leading and what it actually takes
June 2026

Beyond the Screen: Designing ServiceNow for a Headless World

The era of screen-first platform building is ending. Discover how to adapt your ServiceNow strategy for a headless world of data and actions.
June 2026

Why AI Governance Is Your Competitive Advantage, Not a Compliance Burden

Treating AI governance as an afterthought is like handing out limitless corporate credit cards—eventually, the shadow debt catches up and cripples innovation.
June 2026

What 'AI-Native' Means — and Why Most Companies Aren't

The term "AI-native" has become the new Silicon Valley buzzword, invoked by executives and entrepreneurs with the certainty of people who haven't truly considered what it means.
May 2026

Navigating the Future: How AI Is Reshaping Strategic Portfolio Management

AI is fundamentally transforming Strategic Portfolio Management by replacing reactive, manual processes with real-time data insights, predictive risk modeling, and intelligent resource allocation.
May 2026

Bridging the AI Velocity Gap: Why Your Enterprise Needs an AI-Native ServiceNow Partner

The "AI Velocity Gap" threatens organizations as rapid, ungoverned employee AI adoption outpaces leadership's ability to safely manage and scale these technologies.
April 2026

Stuck at the Starting Line: Why Insurance AI Investments Are Failing to Reach Production — and a Framework for Breaking Through

Despite massive investment, the insurance industry remains stuck in "pilot purgatory," failing to scale AI experiments into operational reality.
April 2026

Why Insurance AI is Stuck — and How to Break Through

The insurance industry has invested billions in AI. Yet 90% of generative AI pilots never reach full production. The problem has a name: pilot purgatory.
April 2026

Insurance Industry Perspective Choosing the Right Digital Platform for 2026 and Beyond

A structured comparison of ServiceNow, Salesforce, and Pega — evaluated through the lens of insurance industry requirements, AI governance, and enterprise scalability.
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Collateral

Collateral

A new generation of implementation partner, one that leads with architecture, not headcount.

ServiceNow Blog

Naitiv brings operator-level insurance expertise to ServiceNow delivery in a way the market has not seen before.

Insurance Technology

The governance-first methodology Naitiv brings to platform transformation is exactly what regulated industries need right now.

CIO Magazine