Practice Area

Managed Services

ServiceNow platform management on an AI-native system that is governed and instrumented to improve performance.

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Organizations with mature, AI-enabled operations do not just spend less. They change faster, scale AI further, and grow more.

Introducing Orbit Managed Services

Your wish list just became your work list. Nothing waits on budget anymore. Every improvement you've parked, postponed or quietly given up on is in scope from day one. This is Naitiv managed services, reinvented as AI-native delivery.

How we operate your platform

01

Platform Operations & Administration

Day-to-day management of the instance: configuration, performance, integrations, and health, held to the architecture Naitiv authored.

02

Service Desk & Workflow Support

Agentic triage resolves routine demand in the flow of work; our engineers hold the exceptions that require judgement.

03

Enhancement & Release Governance

A governed change pipeline where every enhancement is sequenced against value, upgrade safety, and the standards that keep the estate coherent.

04

Risk, Compliance & Assurance

Continuous control evidence, model oversight, and audit readiness maintained as a standing service, not a quarterly scramble.

Backlog → Momentum

An always-on team that knows your platform.

Unlimited submissions

Submit request and enhancements anytime. No gates, no monthly caps, no approval queue.

Focused delivery capacity

The team works what matters most, in the order you decide. Not a rotating help desk, not a project team.

Defined scope

If it's out of scope, we offer a path to get it done without disrupting your queue.

Service tiers

Orbit Essentials

For organizations with a stable ServiceNow environment that need reliable, consistent execution on day-to-day operational requests. Essentials keeps your platform running with catalog maintenance, break/fix resolution, user and role management, without the overhead of a full-time internal team.

Orbit Core

For teams that have outgrown basic KTLO and need a delivery partner that can handle Flow Designer work, scripting, and catalog enhancements alongside standard operations. Core adds nearshore coverage for same-day feedback loops on work that requires more than configuration.

Orbit Full

For mature ServiceNow environments where the platform is actively evolving, not just being maintained. Full brings senior onshore presence into the queue alongside offshore and nearshore execution, giving you architectural judgment and hands-on delivery in a single engagement.

Orbit Extended

For complex, mission-critical ServiceNow environments that need more than a managed service, they need a senior-led operations partner. Extended is onshore-led, handles architecture decisions alongside queue delivery, and is built for organizations where the platform is central to how the business runs.

We don't staff a run team. We operate an AI-native system.

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